Going The Extra Mile For Our Guests in Uganda January 2019





Having had some time exploring new areas of Uganda, and celebrating both Christmas and New Year there, it was time to start the second of our “Pearl of Africa” two week Birdwatching Trips. We were staying in a very nice hotel overlooking Lake Victoria, with lots of birds along the water-front, and we welcomed our newly-arrived group there. We were staying here the night before setting off the following day to begin our birding – looking for Shoebill. Everyone arrived at the hotel safely but unfortunately one lady did not feel well. We hoped she was just tired after the journey.

Next morning the news was not good. The poor lady was very ill and in no fit state to join the tour. This is where being a bird guide gets interesting! We now had one guest unable to travel and five guests keen to see Shoebill after breakfast. We swung into action: firstly to make sure our unwell guest could stay on in her room? Yes, she could. Next up, contact the hospital and arrange for our guest to get expert medical help and advice. This done, we then booked an extra night for Ruth at the hotel too so she could stay with our guest to co-ordinate the hospital visit and be on hand to help in any way needed. Next up, we contacted our local guide to let him know the situation, phew! And all this before breakfast!

So with our plan in place we said good-bye to Ruth and headed out to look for Shoebill. Our amazing ground agent, Herbert, was also on the case and arranged a private transfer, driven by his own son Davis, for Ruth and our unwell guest to re-join the tour once she was able to travel. The hotel was marvellous too, helping in every way possible and being so accommodating over the unexpected extra nights.

Glad to report that the tour with Alan and Crammy, our amazing local guide, enjoyed wonderful views of Shoebill. Meanwhile back at the hotel the doctor assessed our guest. He was able to confirm that her condition wasn't as serious as first thought, and that she would soon be on the mend with no lasting symptoms thankfully. Ruth acted as go-between for our guest and her husband who had been persuaded to continue with the tour as Ruth was looking after his wife with the doctor on the case. All pretty stressful all round but having a team to look after our guests certainly pays off in a situation like this.

The next day luckily our unwell lady was feeling much better and she was able to re-join the tour. Davis collected Ruth and our relieved guest from the hotel at Lake Victoria and even made a roadside stop by an area of papyrus to scan for Shoebill for them, but sadly no sign. Well worth a try though and kind of him to stop. Huge thanks to the doctor, everyone at the hotel, Herbert and Davis for all coming to our aid and making this situation relatively straightforward.

Thankfully with the two of us in the Birdwatching Trips team being on hand, we were able to split up leaving Ruth to stay back at the hotel to look after our guest and co-ordinate everything there, while Alan could continue with the rest of the group to allow our guests, and especially our patient's husband, to see Shoebill, his most-wanted bird, without disrupting the trip for the rest of the group!


Paddling about in the Mabamba Wetlands, looking for Shoebill



The rest of the tour ran very smoothly indeed and everyone enjoyed a fantastic array of birds, close encounters with mountain gorillas and chimpanzees. A wonderful tour in a friendly, safe, beautiful country, Uganda has it all. We finished the tour back at the same hotel overlooking Lake Victoria with over 500 species of birds and 50 species of mammal enjoyed!

We would love you to join us on our next Uganda tour in December 2020, please see our tours pages Uganda Pearl of Africa December 2020 or email us for more details on

info@birdwatchingtrips.co.uk

We know you will love the “Pearl of Africa – Uganda”, it really is an amazing wildlife destination.





Contact us


* * *

*


Submit

Our Tweets


This site uses cookies to store information on your computer. See our Cookie Policy for further details on how to block cookies.
I am happy with this
 

Cookies

What is a Cookie

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

NOTE : It does not know who you are or look at any of your personal files on your computer.

Why we use them

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our website so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using our site :

First party cookies

These are our own cookies, controlled by us and used to provide information about usage of our site.

We use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.

Third party cookies

These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Log files

Log files allow us to record visitors’ use of the site. The CMS puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you. If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.


<